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After watching Ads video, The X (close) button doesn't work.

Discussion in 'Unity Ads & User Acquisition' started by devinccc, Feb 12, 2018.

  1. devinccc

    devinccc

    Joined:
    Mar 24, 2017
    Posts:
    5
    Hello:
    After I watching Ads video, The X (close) button doesn't work.So I have to Force close
    my game.Is that My Unity setting problem? Thank you!!
     
    devinccc, Feb 12, 2018
    #1

  2. rasmus-unity

    rasmus-unity

    Moderator

    Joined:
    Aug 15, 2014
    Posts:
    1,312
    Hi @devinccc,

    Thanks for contacting us about this! It would be helpful if you could:

    1. Watch an ad which doesn't allow to close
    2. At the end-card, click the small "i" icon next to the "Download for Free" button
    3. Click "Show/hide build information" link
    4. Share screenshot here

    Thanks,
    Rasmus
     
    rasmus-unity, Feb 12, 2018
    #2

  3. devinccc

    devinccc

    Joined:
    Mar 24, 2017
    Posts:
    5
    Dear Rasmus.
    I test twice and upload 2 PIC.
    Thank you!

     

    Attached Files:

    devinccc, Feb 12, 2018
    #3

  4. satish3d

    satish3d

    Unity Technologies

    Joined:
    Dec 8, 2017
    Posts:
    1
    Hi devinccc,

    Thanks for the screenshots. It would be great help if you could provide us more info about the device (device name, model, screen resolution so on..)

    Thanks
    Satish-Unity
     
    satish3d, Feb 12, 2018
    #4

  5. devinccc

    devinccc

    Joined:
    Mar 24, 2017
    Posts:
    5
    device : oppo f1
    1280x720 pixels

    detail: https://www.gsmarena.com/oppo_f1-7855.php

    Thank you!


     
    devinccc, Feb 13, 2018
    #5