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Question Ads do not appear

Discussion in 'Unity Ads & User Acquisition' started by ssllffr, Jun 29, 2022.

  1. ssllffr

    ssllffr

    Joined:
    Jun 29, 2022
    Posts:
    1
    Hello, I added Games ID to my game on 06-26-2022
    We are today 06-29-2022
    So far, no ads appear
    The stats are still 0 and there is no change in them
    Please help with this problem, is there a problem??
    All the steps you took to add the ad are correct
     
  2. himynameisnicks

    himynameisnicks

    Unity Technologies

    Joined:
    Apr 12, 2018
    Posts:
    11
    Hi! Sorry to hear about the problem. Without knowing the Game ID or account info, I can't look up the specific data in your account, though I can hopefully point you in the right direction.

    Firstly, please try enabling test mode in the dashboard. If you're able to see a test ad in your game when calling show ad, we'll know your integration was successful, and there may be another limiting factor (such as fill rate) as to why you're not seeing any ads.

    If however you aren't able to see the test ad, there is likely a problem with the SDK integration. If this is the case, I'd recommend having a look at our integration docs which can be found at this link. If you're still having problems, we'd be happy to help you out directly - feel free to send us a message to unityads-support@unity3d.com.

    I hope this helps!