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Adding modules in UnityHub failing

Discussion in 'Unity Hub' started by shortnotion, May 7, 2020.

  1. shortnotion

    shortnotion

    Joined:
    May 20, 2015
    Posts:
    8
    Unity Hub Version: 2.3.1 (on macOS Catalina 10.15.4)
    Unity Install: 2019.3.8f1

    Tried to install module: Linux Build Support (Mono)

    See log below. A short while ago for an extended period I experienced similar issues when trying to install new version of the Unity editor. Yesterday I did manage to install the latest version of the Unity Editor, but now modules are (still) an issue.

    ~/Library/Application Support/UnityHub/logs/info-log.json


    
{"moduleName":"DownloadsCluster","level":"info","message":"[ 'Cluster total download size: 89.14MB' ]","timestamp":"2020-05-07T09:11:43.722Z"}
    
{"moduleName":"DownloadsCluster","level":"info","message":"[ 'Cluster 2019.3.8f1: downloads starting' ]","timestamp":"2020-05-07T09:11:43.722Z"}
    
{"moduleName":"DownloadRequest","level":"info","message":"[ 'Starting the download of https://download.unitychina.cn/download_unity/ae309af069e6/MacEditorTargetInstaller/UnitySetup-Linux-Mono-Support-for-Editor-2019.3.8f1.pkg to /var/folders/fw/pw_62rc548l7cvy3mdd3pn5h0000gn/T/unityhub-c45c3540-9042-11ea-81a4-511e8b6b0669/UnitySetup-Linux-Mono-Support-for-Editor-2019.3.8f1.pkg' ]","timestamp":"2020-05-07T09:11:43.723Z"}
    

    
{"moduleName":"DownloadsCluster","level":"info","message":"[ 'Cluster 2019.3.8f1: Finished' ]","timestamp":"2020-05-07T09:12:57.133Z"}
    
{"moduleName":"DownloadManager","level":"info","message":"[ 'download ended with status: 3 /var/folders/fw/pw_62rc548l7cvy3mdd3pn5h0000gn/T/unityhub-c45c3540-9042-11ea-81a4-511e8b6b0669/UnitySetup-Linux-Mono-Support-for-Editor-2019.3.8f1.pkg' ]","timestamp":"2020-05-07T09:12:57.134Z"}
    
{"moduleName":"Download","level":"warn","message":"[ 'The checksum does not match for linux-mono' ]","timestamp":"2020-05-07T09:12:57.393Z"}
    
{"moduleName":"Download","level":"info","message":"[ 'Components download ended with error. Download id: 2019.3.8f1. All downloaded file(s) were incomplete or corrupted : linux-mono' ]","timestamp":"2020-05-07T09:12:57.394Z"}
     
    shortnotion, May 7, 2020
    #1

  2. joeksy

    joeksy

    Unity Technologies

    Joined:
    Jan 12, 2017
    Posts:
    155
    Hi @shortnotion ,
    Sorry for the inconvenience, and thanks for the well presented informative report.
    Unfortunately, it seems there is little I can offer but suggest retry the download. As the log suggests the download is incomplete or corrupted, make sure the network is not interrupted during the download.
    The Hub has a plan to improve the download experience, but it may not be in the near future.
     
    joeksy, May 7, 2020
    #2

  3. shortnotion

    shortnotion

    Joined:
    May 20, 2015
    Posts:
    8
    Ok, I already tried a bunch of times with always the same results though. Also; are Chinese download servers universal for everybody or does Unity Hub think I'm a Chinese user? I'm asking because the Community page in my Unity Hub is in Chinese and the system menu in my Unity Editor also has a submenu with a Chinese label (between Component and Window). To clarify; I'm Dutch and prefer my systems in English.
     
    shortnotion, May 11, 2020
    #3

  4. joeksy

    joeksy

    Unity Technologies

    Joined:
    Jan 12, 2017
    Posts:
    155
    Then it is possible for your ip been mistaken as a Chinese address.
    One suggestion I can make is to use a VPN.
     
    joeksy, May 12, 2020
    #4