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Adding a new versions does not work

Discussion in 'Unity Hub' started by btristan, May 24, 2019.

  1. btristan

    btristan

    Joined:
    Oct 15, 2018
    Posts:
    95
    When I go to Installs and try to add a new version (I follow the dialog steps and press 'Done') Hub appears to do nothing There is no feedback of an error and no new version card appears in the the list of Installs.

    Any suggestions on how I can download new versions of Unity now?
     
    btristan, May 24, 2019
    #1

  2. afshinity

    afshinity

    Unity Technologies

    Joined:
    Jul 31, 2017
    Posts:
    334
    Hi btristan,

    Sorry for the inconvenience.
    Would you please report a bug using hub bug reporter?
    You will receive an email with the link to the issue tracker, and you can post the link here.
    This way, we can take a closer look into the logs and see why the download/install didn't start.

    Thanks,
    Afshin
     
    afshinity, May 28, 2019
    #2

  3. huulong

    huulong

    Joined:
    Jul 1, 2013
    Posts:
    224
    The same happened to me, the cause was that my install folder could not be found as it was set to an external disk that wasn't mounted when I tried to install.

    I had to either mount the external disk or go to Unity Hub 2 > Settings (gear icon) > General > Editors Folder Location > Secondary Location Path > select a location on the internal disk.

    Unity should still show a meaningful message instead of just doing nothing, so I will file a bug anyway.
     
    huulong, Jun 23, 2019
    #3

  4. huulong

    huulong

    Joined:
    Jul 1, 2013
    Posts:
    224
    Submitted:

    (Case 1165594) [Unity Hub] When trying to install a new version of Unity at an invalid location, nothing happens

    Not an official bug yet.
     
    huulong, Jun 25, 2019
    #4

  5. LauraBriedyte

    LauraBriedyte

    Unity Technologies

    Joined:
    Jul 24, 2018
    Posts:
    2
    LauraBriedyte, Jul 4, 2019
    #5