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Ad doesn't show and has no callback since yesterday

Discussion in 'Unity Ads & User Acquisition' started by OneGiantPanda333, Nov 29, 2018.

  1. OneGiantPanda333

    OneGiantPanda333

    Joined:
    Dec 13, 2013
    Posts:
    7
    Hi,

    Our game (for iOS and Android) has been released for 2 months, and it integrates UnityAds as the only Ads services. The Ads service works fine. However, since yesterday, some players in China have reported that they got no result after clicking the button for watching ads. They couldn't see any ads, or get any feedback( probably no callback).

    We think that there is something wrong with the Advertisement.Show(). Because we haven't released any new update for almost 1 month, and the issue suddenly came out, we don't think that our integration of the Ads has any problem. And we only allow players to watch Ads when the Advertisement is initialized and is ready. Also, the Ads service works normally in the same version in US.

    Is there any possible reason for this? Can it be a regional problem that only affect Chinese users?

    Thanks,
    Yizhou
     
    OneGiantPanda333, Nov 29, 2018
    #1

  2. mikaisomaa

    mikaisomaa

    Unity Technologies

    Joined:
    Sep 14, 2015
    Posts:
    365
    Can you send a ticket to unityads-support@unity3d.com with the following details:
    - Game ID affected
    - SDK version
    - Your code responsible for handling Unity Ads
    - Any device logs and network traffic logs you may have
     
    mikaisomaa, Nov 29, 2018
    #2

  3. OneGiantPanda333

    OneGiantPanda333

    Joined:
    Dec 13, 2013
    Posts:
    7
    Sure, i have sent the ticket. I am waiting for their response now.
     
    OneGiantPanda333, Nov 29, 2018
    #3