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Ad delivery to my apps have been disabled automatically

Discussion in 'Unity Ads & User Acquisition' started by SnapOke, Aug 15, 2020.

  1. SnapOke

    SnapOke

    Joined:
    May 21, 2020
    Posts:
    7
    This morning I discovered all my apps have been disabled from ad delivery (I didn't do this by myself for sure), then I manually enable all of them.

    However, even I enabled ads, now all my apps fails to load/show unity ads as before, just don't know why. From statistic report, I can see there is a small amount of revenue, thousands of impression, but 0 request...it just so abnormal, now I am losing my revenue.

    I did not receive any mail notification from unity and my account is still working, so can somebody help me?
     
    HirobaGames likes this.
  2. HirobaGames

    HirobaGames

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    Apr 13, 2019
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    Same here. Still not showing any ads
     
  3. SnapOke

    SnapOke

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    May 21, 2020
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    Really? your ads are disabled automatically as well?
     
  4. HirobaGames

    HirobaGames

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    Apr 13, 2019
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    Yes and still not showing any ads
     
  5. SnapOke

    SnapOke

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    May 21, 2020
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    Anyone else here is suffering the same issue?
     
  6. hk1ll3r

    hk1ll3r

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    Sep 13, 2018
    Posts:
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    Unity's ad fraud team is onto some fraudulent activities.
     
  7. HirobaGames

    HirobaGames

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    But we didnt receive anything about it so is that mean they are controlimg our account right now ?
     
  8. KaOzz

    KaOzz

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    Oct 15, 2012
    Posts:
    82
    Same here. Whats going on?
     
  9. hk1ll3r

    hk1ll3r

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    Sep 13, 2018
    Posts:
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    I started a thread here. If you got blocked or stopped receiving ads with no explanation from Unity, please go and comment there so that it gets some traction. I've mentioned my case and how my organization got blocked without a clear explanation.
    My suspicion is that the fraud team there has been extra active due to covid. But treating Unity developers like this and punishing us (the false positive fraud cases) is unacceptable.
    Having more concrete cases makes it more visible and gets us closer to an answer.

    https://forum.unity.com/threads/my-...-treats-us-developers-is-unacceptable.952392/
     
    TebogoWesi and HirobaGames like this.
  10. SnapOke

    SnapOke

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    May 21, 2020
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    When did you have this issue?
     
  11. KaOzz

    KaOzz

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    Oct 15, 2012
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    Since Aug 14, 2020. Drop from millions request to zero. Also ads has been disabled "automatically" from dashboard. I turned it on again. But they are not working.
     
    Last edited: Aug 16, 2020
  12. KaOzz

    KaOzz

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    Oct 15, 2012
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    82
    Any news on this? Third day without ads.
     
  13. SnapOke

    SnapOke

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    May 21, 2020
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    No, and no response from unity support
     
  14. HirobaGames

    HirobaGames

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    Apr 13, 2019
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    They respond today and said i click on my own ads. This is crazy i am using admob and chartboost for almost 3 years and never get banned from any of it and i use override mode whenever i create a game just in case i click any of it and i never play my own games. So there is no way i can click on it.
     
  15. SnapOke

    SnapOke

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    May 21, 2020
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    Then is there any resolution? Can it be restored to normal status?
     
  16. HirobaGames

    HirobaGames

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    My account is not blocked just cant show any ads. I cant get any response just waiting
     
  17. SnapOke

    SnapOke

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    May 21, 2020
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    Yesterday they blocked my organization with the same reason, but still no response from unity support.

    We had spent a lot of money on user acquiring (most of them on unity itself), all other ads are working fine including FB/Applovin/Mobpub/Mintegral/etc, how come unity do this to us? We didn't do anything fraud, was that an error that making user acquiring campaigns with unity ads integrated? Was that block caused by user spikes? Does unity's fraud system understand what is real user behaviors or so call "exhibited behavior"? The fact is that we developers worked days and nights to make the game, loaned and spent a lot of money on unity for user acquiring, and then locked by unity and lost everything!





     
  18. HirobaGames

    HirobaGames

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    Our ads started working again but we didnt receive anything about it everything seems normal for now but i will update when they answer us.
     
  19. HirobaGames

    HirobaGames

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    Apr 13, 2019
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    Today Unity support send me an email and said that we are good to go so everything get back to normal. I think we get a delay on answer because it happened on weekend. Thanks everyone hope you can fix your problem.