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Question [AD CAMPAIGN ISSUE]: My Ads Campaign is frozen

Discussion in 'Unity Ads & User Acquisition' started by angeldevelopment, Mar 29, 2023.

  1. angeldevelopment

    angeldevelopment

    Joined:
    Sep 28, 2022
    Posts:
    101
    Hello I launched my first ads campaign, and for about 10 hours it has been frozen at a certain number of starts. My daily budget is 100$ which Unity tells you to use the minimum during exploration. Is this normal behavior? Also since I have installs does this mean my attribution is working? I ran a successful test using unity ad tester before running the campaign, however on the appsflyer side only impressions are being recorded.
     

    Attached Files:

    angeldevelopment, Mar 29, 2023
    #1

  2. angeldevelopment

    angeldevelopment

    Joined:
    Sep 28, 2022
    Posts:
    101
    Hello someone help please
     
    angeldevelopment, Mar 30, 2023
    #2

  3. Unity_Andi

    Unity_Andi

    Unity Technologies

    Joined:
    Aug 29, 2022
    Posts:
    15
    Hey there,
    To better assist you with resolving your issue, I recommend opening a support ticket by emailing
    unityads-support@unity3d.com. Our support team will investigate the matter thoroughly and provide you with the necessary assistance.
     
    Unity_Andi, Mar 31, 2023
    #3