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Discussion in 'Editor & General Support' started by gamesurgeon, Jan 15, 2012.

  1. gamesurgeon

    gamesurgeon

    Joined:
    Oct 11, 2009
    Posts:
    427
    Does anyone have any experience with how long it takes for Unity's customer support to transfer a license to a new computer?

    Despite de-activating the Pro license with my previous two computers, Unity is complaining that I have installed the license on too many computers. In addition, Unity is saying that they aim to respond to questions within 5 working days, but license-issues are prioritized. I am really hoping it doesn't take about 5 working days to get all of my Pro-features back. :-|
     
    gamesurgeon, Jan 15, 2012
    #1

  2. runner

    runner

    Joined:
    Jul 10, 2010
    Posts:
    865
    They usually are quick about this within 24hr's though given that this is the weekend.

    email support@unity3d.com with the Computer Name and the serial

    Computer Name appears in ControlPanel System on Windows in the same place as Domain and WorkGroup settings
     
    Last edited: Jan 15, 2012
    runner, Jan 15, 2012
    #2

  3. Farfarer

    Farfarer

    Joined:
    Aug 17, 2010
    Posts:
    2,249
    Took about half a day when I messed up my old install by accident.
     
    Farfarer, Jan 15, 2012
    #3

  4. gamesurgeon

    gamesurgeon

    Joined:
    Oct 11, 2009
    Posts:
    427
    Thanks, guys!
     
    gamesurgeon, Jan 15, 2012
    #4

  5. angrypenguin

    angrypenguin

    Joined:
    Dec 29, 2011
    Posts:
    15,619
    Yeah, I've done it a few times now (sorry for being a pain, Unity dudes) and they've never taken more than 48 hours except over weekends, from memory.
     
    angrypenguin, Jan 15, 2012
    #5