Access Violation (0xc0000005) - Windows Build

Hello there!

I got my Unity App build running on Windows 10 and it is crashing randomly.

I'm using an external touchscreen monitor, not sure if this is important.

My system: Intel NUC8, Windows 10, Unity 2019.2.1f

What I have already tried:

• Run the app as administrator
• Disabled wifi, firewall, anti virus
• Windows 10 on this pc is pretty clean, nothing other installed
• Updated graphic drivers
• Deactivate vsync in Unity
• Reduced quality in Unity

Not sure what else I can try... :_(

See error log file below (attached the whole log):

FOO Touchscreen App by ME [version: Unity 2019.2.1f1_ca4d5af0be6f]

d3d11.dll caused an Access Violation (0xc0000005)
in module d3d11.dll at 0033:7c3df4f0.

Error occurred at 2019-11-12_011246.
C:\Users\this2\Documents\FOO\FOO Touchscreen App.exe, run by this2.

29% physical memory in use.
8061 MB physical memory [5719 MB free].
387 MB process peak paging file [281 MB used].
367 MB process peak working set [264 MB used].
System Commit Total/Limit/Peak: 2280MB/9341MB/2562MB
System Physical Total/Available: 8061MB/5719MB
System Process Count: 145
System Thread Count: 1519
System Handle Count: 51188
Disk space data for 'C:\Users\this2\AppData\Local\Temp\ME\FOO Touchscreen App\Crashes\Crash_2019-11-12_091243819\': 220660408320 bytes free of 255383826432 total.

Read from location 000000000000012C caused an access violation.

Context:
RDI: 0x0000000000000000 RSI: 0x0000015309b8e9c0 RAX: 0x0000000000000100
RBX: 0x0000000000000036 RCX: 0x0000015309b8e9c0 RDX: 0x0000000000000000
RIP: 0x00007ff87c3df4f0 RBP: 0x00000031f4bfe841 SegCs: 0x0000000000000033
EFlags: 0x0000000000010206 RSP: 0x00000031f4bfe780 SegSs: 0x000000000000002b
R8: 0x0000000000000000 R9: 0x00000031f4bfe8d8 R10: 0x00000153083b8d40
R11: 0x00007ff83fbe1ff8 R12: 0x0000000000000000 R13: 0x0000015309b8e8e0
R14: 0x0000000000000100 R15: 0x0000000000000100


Bytes at CS:EIP:
44 0f b6 9a 2c 01 00 00 4c 8b f1 8b 8a d8 00 00

Mono DLL loaded successfully at 'C:\Users\this2\Documents\FOO\MonoBleedingEdge\EmbedRuntime\mono-2.0-bdwgc.dll'.


Stack Trace of Crashed Thread 5820:
0x00007FF87C3DF4F0 (d3d11) CreateDirect3D11SurfaceFromDXGISurface
0x00007FF83ED30B8B (UnityPlayer) PAL_Thread_SupportsThreads
0x00007FF83ED2907F (UnityPlayer) PAL_Thread_SupportsThreads
0x00007FF83EDB29A3 (UnityPlayer) PAL_Thread_SupportsThreads
0x00007FF83EDB864B (UnityPlayer) PAL_Thread_SupportsThreads
0x00007FF83EDB8728 (UnityPlayer) PAL_Thread_SupportsThreads
0x00007FF83F0B9D08 (UnityPlayer) UnityMain
0x00007FF884F07BD4 (KERNEL32) BaseThreadInitThunk
0x00007FF88560CED1 (ntdll) RtlUserThreadStart


Crash Report configuration:
* App Name: FOO Touchscreen App
* App Version: Unity 2019.2.1f1_ca4d5af0be6f
* Mono DLL: C:\Users\this2\Documents\FOO\MonoBleedingEdge\EmbedRuntime\mono-2.0-bdwgc.dll
* Bug Reporter App Path:
* Crash Report Path: C:\Users\this2\AppData\Local\Temp\ME\FOO Touchscreen App\Crashes
* Is Editor: false

 

Interesting update, I replaced the touchscreen with a normal monitor and the app isn't crashing anymore...Anyone an idea how this is related?

 

Hi EchtMe, I'm facing basically the same situation. Crashes with a touchscreen, runs fine with a standard display.

did you eventually find any insight on this you can share?

Thanks