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Question Access to Unity Cloud Content Delivery Dashboard

Discussion in 'Unity Cloud Content Delivery' started by scrant, Apr 21, 2023.

  1. scrant

    scrant

    Joined:
    Jun 1, 2017
    Posts:
    73
    Hi, we have a member or our org who has been given manager access to both the org and the project yet still can't see the Unity CDN in his dashboard, only the About page. What gives?

    image (7).png
     
    scrant, Apr 21, 2023
    #1

  2. Julian-Unity3D

    Julian-Unity3D

    Unity Technologies

    Joined:
    Apr 28, 2022
    Posts:
    189
    Can you make sure they've cleared all cookies related to unity, disable any plugins interfering with network traffic, turn off any VPNs and try to login again.

    After trying that with the same result, can you take a screenshot of the inspector console in the browser to catch any errors which might be occurring while the page is loading.
     
    Julian-Unity3D, Apr 21, 2023
    #2

  3. scrant

    scrant

    Joined:
    Jun 1, 2017
    Posts:
    73
    None of that worked. Here is a screenshot with errors:

    Screenshot 2023-04-21 at 9.22.39 AM.png
     
    scrant, Apr 21, 2023
    #3

  4. scrant

    scrant

    Joined:
    Jun 1, 2017
    Posts:
    73
    scrant, Apr 24, 2023
    #4

  5. Julian-Unity3D

    Julian-Unity3D

    Unity Technologies

    Joined:
    Apr 28, 2022
    Posts:
    189
    We have an update which should fix this issue, please check again and let me know your results.
     
    Julian-Unity3D, Apr 25, 2023
    #5

  6. scrant

    scrant

    Joined:
    Jun 1, 2017
    Posts:
    73
    This didn't work either. Really need to this up and running. We are dead in the water. Thanks! image (7).png
     
    scrant, Apr 25, 2023
    #6

  7. Julian-Unity3D

    Julian-Unity3D

    Unity Technologies

    Joined:
    Apr 28, 2022
    Posts:
    189
    I suggest we take this up as a ticket so that we can be better equipped to help you and be able to respond faster.

    Follow this link to submit a support ticket to us
     
    Julian-Unity3D, Apr 26, 2023
    #7

  8. scrant

    scrant

    Joined:
    Jun 1, 2017
    Posts:
    73
    scrant, Apr 26, 2023
    #8

  9. Julian-Unity3D

    Julian-Unity3D

    Unity Technologies

    Joined:
    Apr 28, 2022
    Posts:
    189
    Please make sure to be logged in to the correct account on the dashboard you can then choose the correct org from the drop down on the top right under your user name.
     
    Julian-Unity3D, Apr 28, 2023
    #9