Search Unity

A lot of users are missing from Unity Analytics

Discussion in 'Unity Analytics' started by Sevauk, Dec 13, 2017.

  1. Sevauk

    Sevauk

    Joined:
    Oct 23, 2013
    Posts:
    2
    There is a big difference between the new users metric reported by Unity Analytics when comparing the numbers with iTunes Connect and Game Analytics.

    Unity Analytics, 98 new iOS users on 12/11



    Game Analytics, 402 new iOS users on 12/11



    iTunes Connect, 405 downloads

    upload_2017-12-13_16-50-15.png

    I have similar discrepancies with other days and the android platform ; less users reported by Unity Analytics than other reporting sources. Could I be using Unity Analytics wrong ?

    Thank you for your help.
     
    Sevauk, Dec 13, 2017
    #1

  2. ap-unity

    ap-unity

    Unity Technologies

    Joined:
    Aug 3, 2016
    Posts:
    1,519
    Typically, with a discrepancy where Unity Analytics is undercounting users, the most common cause is releasing a build with Analytics disabled.

    You can use a network traffic analyzer, such as Charles proxy to determine if your app is sending Analytics events:
    https://support.unity3d.com/hc/en-us/articles/115002917683-Using-Charles-Proxy-with-Unity

    Has this discrepancy been consistent since you launched your app, or is there a particular time period when it began?

    I need more data to get a better sense of this problem. Would you be able to open a support ticket, and include your Project ID:
    https://analytics.cloud.unity3d.com/support/

    It would also be helpful if you provided the following data:
    * Number of New Users per day for the last seven days in both iTunes and Game Analytics.
    * Number of Daily Active Users per day for the last seven days in both iTunes and Game Analytics.
     
    ap-unity, Dec 14, 2017
    #2