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A crash has been intercepted by the crash handler. For call stack and other details, see...

Discussion in 'Editor & General Support' started by jerome-lacoste, Sep 15, 2020.

  1. jerome-lacoste

    jerome-lacoste

    Joined:
    Jan 7, 2012
    Posts:
    206
    Some of our Windows users experience a crash.

    The Player.log ends with

    Code (CSharp):
    1. Crash!!!
    2. SymInit: Symbol-SearchPath: '.;C:\Windows\system32;C:\Program Files (x86)\DragonBox\Les Noums CP;C:\Windows;C:\Windows\system32;SRV*C:\websymbols*http://msdl.microsoft.com/download/symbols;', symOptions: 534, UserName: 'Anne'
    3. OS-Version: 6.1.0
    4. C:\Program Files (x86)\DragonBox\Les Noums CP\Les Noums CP.exe:Les Noums CP.exe (01000000), size: 655360 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 2019.4.1.49221
    5. C:\Windows\SysWOW64\ntdll.dll:ntdll.dll (77CA0000), size: 1572864 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.24545
    6. C:\Windows\syswow64\kernel32.dll:kernel32.dll (76230000), size: 1114112 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.24545
    7. C:\Windows\syswow64\KERNELBASE.dll:KERNELBASE.dll (760E0000), size: 290816 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.24545
    8. C:\Program Files (x86)\DragonBox\Les Noums CP\UnityPlayer.dll:UnityPlayer.dll (58090000), size: 20701184 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 2019.4.1.49221
    9. C:\Windows\syswow64\USER32.dll:USER32.dll (76400000), size: 1048576 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.24545
    10. C:\Windows\syswow64\GDI32.dll:GDI32.dll (766D0000), size: 589824 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.24540
    11. C:\Windows\syswow64\LPK.dll:LPK.dll (763F0000), size: 40960 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.24537
    12. C:\Windows\syswow64\USP10.dll:USP10.dll (75BD0000), size: 643072 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 1.626.7601.24535
    13. C:\Windows\syswow64\msvcrt.dll:msvcrt.dll (76340000), size: 704512 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 7.0.7601.17744
    14. C:\Windows\syswow64\ADVAPI32.dll:ADVAPI32.dll (75940000), size: 659456 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.24545
    15. C:\Windows\SysWOW64\sechost.dll:sechost.dll (75510000), size: 102400 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.18869
    16. C:\Windows\syswow64\RPCRT4.dll:RPCRT4.dll (76140000), size: 983040 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.24545
    17. C:\Windows\syswow64\SspiCli.dll:SspiCli.dll (753C0000), size: 393216 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.24545
    18. C:\Windows\syswow64\CRYPTBASE.dll:CRYPTBASE.dll (753B0000), size: 49152 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.24545
    19. C:\Windows\system32\VERSION.dll:VERSION.dll (732B0000), size: 36864 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7600.16385
    20. C:\Windows\syswow64\ole32.dll:ole32.dll (76760000), size: 1437696 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.24537
    21. C:\Windows\syswow64\SHLWAPI.dll:SHLWAPI.dll (77640000), size: 356352 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.17514
    22. C:\Windows\syswow64\SETUPAPI.dll:SETUPAPI.dll (76530000), size: 1691648 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.17514
    23. C:\Windows\syswow64\CFGMGR32.dll:CFGMGR32.dll (76500000), size: 159744 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.17621
    24. C:\Windows\syswow64\OLEAUT32.dll:OLEAUT32.dll (758A0000), size: 598016 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.24537
    25. C:\Windows\syswow64\DEVOBJ.dll:DEVOBJ.dll (75830000), size: 73728 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.17621
    26. C:\Windows\syswow64\SHELL32.dll:SHELL32.dll (769F0000), size: 12894208 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.24468
    27. C:\Windows\system32\OPENGL32.dll:OPENGL32.dll (72510000), size: 819200 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7600.16385
    28. C:\Windows\system32\GLU32.dll:GLU32.dll (72680000), size: 139264 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7600.16385
    29. C:\Windows\system32\DDRAW.dll:DDRAW.dll (72420000), size: 946176 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7600.16385
    30. C:\Windows\system32\DCIMAN32.dll:DCIMAN32.dll (75030000), size: 24576 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.24537
    31. C:\Windows\system32\dwmapi.dll:dwmapi.dll (73500000), size: 77824 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.18917
    32. C:\Windows\system32\WINMM.dll:WINMM.dll (74D40000), size: 204800 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.17514
    33. C:\Windows\syswow64\IMM32.dll:IMM32.dll (77730000), size: 393216 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.17514
    34. C:\Windows\syswow64\MSCTF.dll:MSCTF.dll (76910000), size: 843776 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.24520
    35. C:\Windows\system32\WINHTTP.dll:WINHTTP.dll (732C0000), size: 360448 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.24000
    36. C:\Windows\system32\webio.dll:webio.dll (735A0000), size: 327680 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.23375
    37. C:\Windows\system32\bcrypt.dll:bcrypt.dll (72CE0000), size: 94208 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.24545
    38. C:\Windows\system32\HID.DLL:HID.DLL (750A0000), size: 36864 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7600.16385
    39. C:\Windows\syswow64\CRYPT32.dll:CRYPT32.dll (77790000), size: 1187840 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.24542
    40. C:\Windows\syswow64\MSASN1.dll:MSASN1.dll (760D0000), size: 49152 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.17514
    41. C:\Windows\syswow64\WS2_32.dll:WS2_32.dll (754B0000), size: 217088 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.23451
    42. C:\Windows\syswow64\NSI.dll:NSI.dll (754F0000), size: 24576 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.23889
    43. C:\Windows\system32\api-ms-win-core-synch-l1-2-0.DLL:api-ms-win-core-synch-l1-2-0.DLL (73080000), size: 12288 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.14393.2990
    44. C:\Windows\SysWOW64\bcryptprimitives.dll:bcryptprimitives.dll (727F0000), size: 249856 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.23451
    45. C:\Windows\syswow64\profapi.dll:profapi.dll (75880000), size: 45056 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7600.16385
    46. C:\Program Files (x86)\DragonBox\Les Noums CP\MonoBleedingEdge\EmbedRuntime\mono-2.0-bdwgc.dll:mono-2.0-bdwgc.dll (5B210000), size: 4444160 (result: 0), SymType: '-deferred-', PDB: ''
    47. C:\Windows\syswow64\PSAPI.DLL:PSAPI.DLL (769E0000), size: 20480 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7600.16385
    48. C:\Windows\system32\mswsock.dll:mswsock.dll (742F0000), size: 245760 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.23451
    49. C:\Windows\System32\wship6.dll:wship6.dll (742C0000), size: 24576 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7600.16385
    50. C:\Windows\system32\uxtheme.dll:uxtheme.dll (73520000), size: 524288 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7600.16385
    51. C:\Program Files\WIDCOMM\Bluetooth Software\SysWOW64\BtMmHook.dll:BtMmHook.dll (10000000), size: 229376 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.5.0.1300
    52. C:\Windows\system32\d3d11.dll:d3d11.dll (65DF0000), size: 1527808 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.2.9200.16570
    53. C:\Windows\system32\dxgi.dll:dxgi.dll (657C0000), size: 311296 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.2.9200.16492
    54. C:\Windows\syswow64\WINTRUST.dll:WINTRUST.dll (75800000), size: 192512 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.24542
    55. C:\Windows\system32\aticfx32.dll:aticfx32.dll (60F80000), size: 700416 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 8.17.10.1070
    56. C:\Windows\system32\atiuxpag.dll:atiuxpag.dll (742D0000), size: 45056 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 8.14.1.6195
    57. C:\Windows\system32\igd10umd32.dll:igd10umd32.dll (59C00000), size: 12627968 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 8.15.10.2372
    58. C:\Windows\syswow64\CLBCatQ.DLL:CLBCatQ.DLL (776A0000), size: 536576 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 2001.12.8530.16385
    59. C:\Windows\system32\wbem\wbemprox.dll:wbemprox.dll (74D30000), size: 40960 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7600.16385
    60. C:\Windows\system32\wbemcomn.dll:wbemcomn.dll (74CD0000), size: 376832 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.17514
    61. C:\Windows\system32\CRYPTSP.dll:CRYPTSP.dll (73290000), size: 94208 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.24499
    62. C:\Windows\system32\rsaenh.dll:rsaenh.dll (73250000), size: 241664 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7600.16385
    63. C:\Windows\system32\RpcRtRemote.dll:RpcRtRemote.dll (73240000), size: 57344 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.17514
    64. C:\Windows\system32\wbem\wbemsvc.dll:wbemsvc.dll (6A4D0000), size: 61440 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7600.16385
    65. C:\Windows\system32\wbem\fastprox.dll:fastprox.dll (6A2C0000), size: 614400 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.17514
    66. C:\Windows\system32\NTDSAPI.dll:NTDSAPI.dll (6A490000), size: 98304 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7600.16385
    67. C:\Windows\System32\MMDevApi.dll:MMDevApi.dll (66310000), size: 233472 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.17514
    68. C:\Windows\System32\PROPSYS.dll:PROPSYS.dll (6A1C0000), size: 1003520 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 7.0.7601.17514
    69. C:\Windows\system32\AUDIOSES.DLL:AUDIOSES.DLL (721F0000), size: 221184 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.24523
    70. C:\Windows\system32\D3D10Level9.dll:D3D10Level9.dll (725E0000), size: 634880 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.2.9200.21830
    71. C:\Windows\system32\atiu9pag.dll:atiu9pag.dll (74E50000), size: 40960 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 8.14.1.6195
    72. C:\Windows\system32\igdumd32.dll:igdumd32.dll (11580000), size: 6365184 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 8.15.10.2372
    73. C:\Windows\system32\xinput9_1_0.dll:xinput9_1_0.dll (73650000), size: 36864 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7600.16385
    74. C:\Windows\system32\IPHLPAPI.DLL:IPHLPAPI.DLL (71A40000), size: 114688 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.17514
    75. C:\Windows\system32\WINNSI.DLL:WINNSI.DLL (71A30000), size: 28672 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.23889
    76. C:\Windows\system32\dhcpcsvc.DLL:dhcpcsvc.DLL (69C80000), size: 73728 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.24498
    77. C:\Windows\system32\dhcpcsvc6.DLL:dhcpcsvc6.DLL (69F20000), size: 53248 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.24498
    78. C:\Windows\system32\credssp.dll:credssp.dll (65890000), size: 32768 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.24545
    79. C:\Windows\System32\wshtcpip.dll:wshtcpip.dll (740B0000), size: 20480 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7600.16385
    80. C:\Windows\system32\DNSAPI.dll:DNSAPI.dll (74060000), size: 278528 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.24168
    81. C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL:WLIDNSP.DLL (73F20000), size: 159744 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 7.250.4225.0
    82. C:\Program Files (x86)\Bonjour\mdnsNSP.dll:mdnsNSP.dll (73ED0000), size: 135168 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 3.1.0.1
    83. C:\Windows\system32\rasadhlp.dll:rasadhlp.dll (73EA0000), size: 24576 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7600.16385
    84. C:\Windows\System32\fwpuclnt.dll:fwpuclnt.dll (73DE0000), size: 229376 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.24000
    85. C:\Windows\syswow64\USERENV.dll:USERENV.dll (760B0000), size: 102400 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.24535
    86. C:\Windows\system32\GPAPI.dll:GPAPI.dll (71510000), size: 90112 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.23452
    87. C:\Windows\system32\ncrypt.dll:ncrypt.dll (72840000), size: 233472 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.24545
    88. C:\Windows\system32\dbghelp.dll:dbghelp.dll (73090000), size: 962560 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.17514
    89.  
    90. ========== OUTPUTTING STACK TRACE ==================
    91.  
    92. A crash has been intercepted by the crash handler. For call stack and other details, see the latest crash report generated in:
    93. C:/Users/XXXX/AppData/Local/Temp/WeWantToKnow AS/Les Noums CP/Crashes
    94. A crash has been intercepted by the crash handler. For call stack and other details, see the latest crash report generated in:
    95. * C:/Users/XXXX/AppData/Local/Temp/WeWantToKnow AS/Les Noums CP/Crashes
    96.  
    2 questions:
    • Yet there's no Temp folder found by our users. I see the same problem on random pages online. Are we expected to be able to find those Crashes files?
    • We find .dmp files instead. Is there some instructions on how to use them to troubleshoot and / or report issues to Unity?
     
    jerome-lacoste, Sep 15, 2020
    #1
    SunnySideUp0000 likes this.

  2. lamprakesc

    lamprakesc

    Joined:
    Apr 7, 2021
    Posts:
    1
    I have the same problem. Any assistance would be great
     
    lamprakesc, Apr 7, 2021
    #2

  3. funnymanwin

    funnymanwin

    Joined:
    Mar 20, 2020
    Posts:
    12
    I have the same problem. Created bug report but nobody answered yet. Waiting for solution. Seems like problem can be anywhere :(
     
    funnymanwin, Mar 25, 2024
    #3

  4. Tautvydas-Zilys

    Tautvydas-Zilys

    Unity Technologies

    Joined:
    Jul 25, 2013
    Posts:
    10,680
    The .dmp files are the crashes files. You can open them in Visual Studio and see the stacktraces.

    How long ago did you create a bug report? If you give me a bug number I can follow up.
     
    Tautvydas-Zilys, Mar 25, 2024
    #4