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A couple of issues and questions

Discussion in 'Unity Hub' started by Thrawn75, Feb 6, 2018.

  1. Thrawn75

    Thrawn75

    Joined:
    Nov 16, 2014
    Posts:
    2,260
    Trying it on Mac:

    1) Tried to download Unity 2018.0 beta 5, it fails to complete download in first attempt. Finishes downloading it in second attempt. Then it hangs forever with "Installing..." - no progress bar, nothing.

    2) Does it ask where to install Unity?
     
  2. Charles_Beauchemin

    Charles_Beauchemin

    Unity Technologies

    Joined:
    Jan 18, 2017
    Posts:
    354
    Hi Thrawn75,
    1- Our next update will feature a logging system to debug this kind of error.
    2- Choosing the install path is planned for a later release but is in the works.
     
    Thrawn75 likes this.
  3. Seven007

    Seven007

    Joined:
    Aug 19, 2013
    Posts:
    3
    Hi,

    This is first time i'm using Unity-Hub. When I launch unity hub it gives me the following error with options of 'Restart' and 'Quit'.

    The hub as encountered a critical error and must close. Crash details can be found in log file

    How to resolve this issue?
     
  4. TaleOf4Gamers

    TaleOf4Gamers

    Joined:
    Nov 15, 2013
    Posts:
    802
    Just a shot in the dark but we will need to see the log file ;)
    https://docs.unity3d.com/Manual/LogFiles.html
     
  5. Seven007

    Seven007

    Joined:
    Aug 19, 2013
    Posts:
    3
    Its Unity-Hub that's crashing. I couldn't find any log file inside the Unity-hub folder. :(
     
  6. afshinity

    afshinity

    Unity Technologies

    Joined:
    Jul 31, 2017
    Posts:
    334
    Hi Seven007,

    To find the log files you can check here:
    Windows: %UserProfile%\AppData\Roaming\UnityHub\logs
    Mac: ~/Library/Application support/UnityHub/logs

    And regarding the crash, can you check if there is another instance hub of running (maybe in another user) or any other application that is listening on port 39000?
    We have a limitation in the current version of hub that it needs to have this port free
     
    Seven007 likes this.