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2019.3.0f1 simply does not work

Discussion in '2019.3 Beta' started by Xtro, Dec 11, 2019.

  1. Xtro

    Xtro

    Joined:
    Apr 17, 2013
    Posts:
    610
    Just installed 2019.3.0f1
    Opened it by creating a brand new project.
    It complained about my custom layout.
    I clicked "use default layout".
    Unity.exe is still running in task manager but there is no window on the screen.
    Waited for a while. Just nothing happens.
    Killed the exe.
    Run it again.
    It complained again.
    I clicked "reset to factory".
    Same result.
    Nice job Unity.
    Sorry if I'm toxic.
     
  2. julian-moschuering

    julian-moschuering

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    Is it possible that the window was moved off screen?
     
  3. Xarbrough

    Xarbrough

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    At least you are self-aware. ;)

    This sounds like something that wouldn't go unnoticed, so it must be very specific. Have you tried rebooting your computer or re-installing Unity one more time? If nothing helps, you should report an issue via the bug reporter tool. Simply make a screen recording and a short description while you are trying to create the new project. The report automatically includes some system information and logs, which may help, even if QA can't reproduce the issue on their machines.
     
  4. MadeFromPolygons

    MadeFromPolygons

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    That hasnt happened on any of the 10+ installations we have, all on different hardware. Its specific to you buddy.
     
  5. LeonhardP

    LeonhardP

    Unity Technologies

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    As @Xarbrough pointed out, please submit a bug report for this issue if it persists so we can have a look at your editor log.
     
  6. Xtro

    Xtro

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    I just installed it to a second computer. The same result.
    The first one was Win7. The second is Win10.
     
  7. Driven

    Driven

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    May 31, 2013
    Posts:
    77
    Maybe you have to wait longer. For me 2018.3 beta versions also need like up to 15 minutes to open. Opening it in unity 5 works kind of instant feeling wise . Whenever I have to open my project I can already start watching series on Netflix or cook something but afterwards it's ready.
     
  8. Xtro

    Xtro

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    I'm opening it with a brand new project which is created with the same version; not upgrading an existing project. It doesn't show a progress window. Once, I waited for somehow long time, the same result.
     
  9. Tautvydas-Zilys

    Tautvydas-Zilys

    Unity Technologies

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    Can you create a dump file by right clicking Unity.exe in task manager after it's been stuck for at least 2-3 minutes and pressing "Create dump file" and PM it to me?
     
  10. charlesb_rm

    charlesb_rm

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    Posts:
    485
    Could be related to your network? Are you behind a firewall? I believe the licensing system or package manager might want to connect to the servers.
    Also, are you using the hub to start and install your editor? We moved the licensing handling to the hub, so starting the editor directly will probably not work.
     
  11. Xtro

    Xtro

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    I see the unity.licence.client.exe in the task manager. You may be right. I'm not behind a filewall as far as I know. 2 computers I tried are in different locations. One at home, the other in the office. I can try to disable the norton virus protection when I get home tonight. For the office, I can't do anything.

    Yes I'm using the hub. Normally, hub is able to connect to licencing server because it reminds me that my licence is up-to-date frequently.

    What can I do If I'm behind a firewall in the office?
     
  12. Xtro

    Xtro

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  13. charlesb_rm

    charlesb_rm

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    I just heard from the hub team that they might have introduced a problem with the environment variables and proxies passed to the editor. They will release a 2.2.2 version ASAP to address the issue and it might fix your problem.
     
  14. Xtro

    Xtro

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    YAY!
     
  15. Xtro

    Xtro

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    In the mean time, can you give me a link of an older hub version which doesn't have this problem?
     
  16. Tautvydas-Zilys

    Tautvydas-Zilys

    Unity Technologies

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    So the dump suggests there's a dialog open titled "Failed to load window layout" with the following text: "This can happen if layout contains custom windows and there are compile errors in the project.". The options are "Load Default Layout", "Revert Factory Settings" and "Quit".

    Did you by any chance capture a dump while the dialog was up instead of after pressing "Load default layout" when the editor was in "stuck" state?
     
  17. Xtro

    Xtro

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    That dialog pops up couple of times. It disappears after I click "use default" couple of times.
    I also tried "reset to factory setttings" button. NADA!

    This happens exactly the same on completely different 2 computers. Win 7 at home, Win 10 at work.
     
  18. Xtro

    Xtro

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  19. Tautvydas-Zilys

    Tautvydas-Zilys

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    So Unity doesn't actually freeze? It keeps popping up dialogs? Sorry, I'm trying to figure out what's going on there.

    Was the dump captured when the dialog was visible or after it disappeared for good?
     
  20. Xtro

    Xtro

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    The dump was captured long after the dialog disappeared. And yes the dialog disappears after couple of times.
     
  21. Xtro

    Xtro

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    I'm desperate for an older hub version which doesn't cause that issue right now... Please...
     
  22. Xtro

    Xtro

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    I tried starting 2019.3 with Hub 2.1.0.
    Same result. :(
     
  23. Tautvydas-Zilys

    Tautvydas-Zilys

    Unity Technologies

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    To be honest from looking at the dump, I highly doubt the hub is responsible.

    Could you try the following?

    Create an empty directory, and in there create two empty folders: "Assets" and "ProjectSettings". Then, point hub to open this "project". Does Unity start? If it does, could you try reinstalling Unity? It could be that some of the templates (from which new projects are created) are corrupted.
     
  24. Xtro

    Xtro

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    I just noticed f3 was up. I installed it. It works. I see the new Unity UI for the first time. YAY!!!

    I guess this problem of f1 is history now.

    Interesting coincidence that f3 was uploaded right after I download f1 :) :)
     
    LeonhardP likes this.
  25. Tautvydas-Zilys

    Tautvydas-Zilys

    Unity Technologies

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    Okay I'm glad it's solved :).
     
    LeonhardP likes this.