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0.17 License Server Return Unknown Error

Discussion in 'Unity Hub' started by Ferazel, May 23, 2018.

  1. Ferazel

    Ferazel

    Joined:
    Apr 18, 2010
    Posts:
    517
    I upgraded to 0.17 from 0.16 on MacOS 13.4.

    Asked me to authenticate. After logging in, it asked me to authorize my serial. I enter my serial, it spins, and I received the error "License server return unknown error. Please contact support@unity3d.com" and I can't proceed further.

    I figure it's a problem with the new version of the Unity hub pointing to the wrong server? Also the english on that error is a little weird.
     
    Ferazel, May 23, 2018
    #1

  2. AbrahamDUnity

    AbrahamDUnity

    Unity Technologies

    Joined:
    Jun 28, 2017
    Posts:
    431
    Hello,

    Sorry to hear about your license issue. Could you confirm the problem is still present? I feel this might be related to license server issues we've encountered recently. Otherwise, if you could send me your logs via direct message I could also have a look and investigate.

    Thanks,
     
    AbrahamDUnity, May 23, 2018
    #2

  3. Ferazel

    Ferazel

    Joined:
    Apr 18, 2010
    Posts:
    517
    Yes, after a day it seems to have figured itself out. Thanks for the reply.
     
    Ferazel, May 23, 2018
    #3
    AbrahamDUnity likes this.

  4. Tiny-Tree

    Tiny-Tree

    Joined:
    Dec 26, 2012
    Posts:
    1,315
    still present on mac os with 0.17
     
    Tiny-Tree, May 24, 2018
    #4
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  5. AbrahamDUnity

    AbrahamDUnity

    Unity Technologies

    Joined:
    Jun 28, 2017
    Posts:
    431
    @Tiny-Tree Could you send me your logs via direct messages?
     
    AbrahamDUnity, May 24, 2018
    #5

  6. GregMcM

    GregMcM

    Joined:
    Jan 14, 2018
    Posts:
    10
    Hello, I just updated to Hub 0.17 from 0.16 on Mac OS 10.13.3 hoping this problem would be fixed, but no.

    When I open Hub, it says:
    Machine identification is invalid for current license. And, has two buttons: Quit and Re-Activate
    I click on Re-Activate and it sends me to a License management page which asks me for either a Unity Plus or Pro serial or a Personal.
    I enter my Plus serial, the number validates and I hit Next... a progress bar goes across and a few screens show (something and Activate) and then just comes back to this License management page with no errors or explanations.

    If you want any log files from me, which ones do you want?
     
    GregMcM, May 24, 2018
    #6

  7. rmb303

    rmb303

    Joined:
    Jan 6, 2016
    Posts:
    27
    I managed to correct this issue on a Mac, by quitting the Hub and opening Unity manually.
    After inputting my license in Unity, I quit it, and then the Hub seemed to be happy with the user account when re-opened.
    Hope this works for other Mac users.
     
    rmb303, May 24, 2018
    #7
    GregMcM likes this.