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  1. ej-Unity
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    Question Do Unity Ads have a problem?

    Hi, You can create a support ticket through unityads-support@unity3d.com to get help for your problem.
    Post by: ej-Unity, Jul 5, 2023 in forum: Unity Ads & User Acquisition
  2. ej-Unity
    Post

    Question Will Unity Ads (legacy) still run without switching to Unity LevelPlay?

    Hi @pistoleta, yes it's correct.
    Post by: ej-Unity, Jan 12, 2023 in forum: Unity Ads & User Acquisition
  3. ej-Unity
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    Question Could someone explain clearly what's this LevelPlay thing?

    Hi! Unity LevelPlay is the name of the mediation solution provided after the merge of Unity and Iron Source. Unity LevelPlay offers developers a...
    Post by: ej-Unity, Jan 12, 2023 in forum: Unity Ads & User Acquisition
  4. ej-Unity
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    Question iOS always return error

    Hi, I think we addressed this in an internal support ticket, and according to your last message you managed to solve it, could you share your...
    Post by: ej-Unity, Jan 12, 2023 in forum: Unity Ads & User Acquisition
  5. ej-Unity
    Post

    Question Getting Google Play Privacy Policy violations

    Hello, If your app for the Google Play Store meets these two criteria, please follow the guide in our documentation to include the appropriate...
    Post by: ej-Unity, Jan 12, 2023 in forum: Unity Ads & User Acquisition
  6. ej-Unity
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    Question Class Not Found Exception on mobile build

    Hi, Can you reach out to ironSource Support directly? They will guide you to fix this issue. https://ironsrc.formtitan.com/knowledge-center?fld48=#/
    Post by: ej-Unity, Jan 10, 2023 in forum: LevelPlay
  7. ej-Unity
    Post

    Bug Unity Ads 4.0.0 - Is OnUnityAdsShowStart invoked from a thread?

    So far we have only noticed this problem on Android devices.
    Post by: ej-Unity, Apr 12, 2022 in forum: Unity Ads & User Acquisition
  8. ej-Unity
    Post

    Bug Unity Ads 4.0.0 - Is OnUnityAdsShowStart invoked from a thread?

    Hi all, After extensive research, we have discovered a problem with the thread handling in Unity Ads callback events. The fix I mentioned above...
    Post by: ej-Unity, Apr 11, 2022 in forum: Unity Ads & User Acquisition
  9. ej-Unity
    Post

    Bug Unity Ads 4.0.0 - Is OnUnityAdsShowStart invoked from a thread?

    Hello guys, We are investigating if this is a problem, in the meantime, we propose to use a coroutine that has a wait of one frame and it is this...
    Post by: ej-Unity, Apr 8, 2022 in forum: Unity Ads & User Acquisition
  10. ej-Unity
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    Question During final beta, turning off ADS testing mode[ issue]

    Hi @pokemreza, Thank you for your question. I strongly recommend that you use our test devices feature, where you can add your beta testers to...
    Post by: ej-Unity, Feb 11, 2022 in forum: Unity Ads & User Acquisition
  11. ej-Unity
    Post

    Resolved What is the correct cycle for Unity Ads, TestFlight or Test tracks and TestMode?

    Hello @ManuelRauber, Thank you for your question. Since this is an update to your game and you already have a live version, it is likely that...
    Post by: ej-Unity, Feb 11, 2022 in forum: Unity Ads & User Acquisition
  12. ej-Unity
    Post

    Question Is there a way to JUST show 5 second closeable ads?

    Hello, Thank you for getting in touch. Using Unity Ads, you could define the skippable time on the dashboard. Select an Ad Unit and go to Allow...
    Post by: ej-Unity, Jan 28, 2022 in forum: Unity Ads & User Acquisition
  13. ej-Unity
    Post

    Feedback What SDK do you use for each portal?

    Hi @IndieFist Unity Ads is an ad network for iOS (App Store) and Android (Google Play) exclusively. Unity is always exploring the option of...
    Post by: ej-Unity, Jan 7, 2022 in forum: Unity Ads & User Acquisition
  14. ej-Unity
    Post

    Do Unity Banner ads automatically adjust for notches?

    Hey @D12294, Thank you for clarifying this. Let me ask, do the banners in your app have to be located at the top? Because if you need to use all...
    Post by: ej-Unity, Jan 7, 2022 in forum: Unity Ads & User Acquisition
  15. ej-Unity
    Post

    Do Unity Banner ads automatically adjust for notches?

    Hey @D12294, Yes, on notched iOS phones, the banners will automatically adjust their positions. Is the "render outside safe area" option not...
    Post by: ej-Unity, Jan 5, 2022 in forum: Unity Ads & User Acquisition
  16. ej-Unity
    Post

    Question How to get the banner size?

    Hi, Thank you for writting to us! From our documentation: By default, banner ads display anchored on the bottom-center of the screen, supporting...
    Post by: ej-Unity, Jan 5, 2022 in forum: Unity Ads & User Acquisition
  17. ej-Unity
    Post

    Question Where are the "Placements" in Advertisement 3.7.5?

    Hi, Thank you for your question. In our official documentation, you could find how to use the Ad Units...
    Post by: ej-Unity, Dec 2, 2021 in forum: Unity Ads & User Acquisition
  18. ej-Unity
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    Question How many ads (banners, rewarded, etc) shoul be shown to genetare $1 revenue?

    Hi, It depends, revenue is generated based on a combination of views, clicks, and installs. It generally takes around 5000 impressions to see...
    Post by: ej-Unity, Nov 19, 2021 in forum: Unity Ads & User Acquisition
  19. ej-Unity
    Post

    Test ads initialized and working but not real ads

    Hi @Arokma, this problem could be due to your location, please use your app while you are connected to a VPN in somewhere in the US, so that we...
    Post by: ej-Unity, Oct 5, 2021 in forum: Unity Ads & User Acquisition
  20. ej-Unity
    Post

    How to Implement the Show Listener's OnUnityAdsShowComplete callback method

    Hi @pistoleta, yes, that guide is updated, looks like you have an issue with your code implementation, please open a ticket here, I will be happy...
    Post by: ej-Unity, Oct 5, 2021 in forum: Unity Ads & User Acquisition
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