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  1. Kyuugatsu
    Post

    Unable to access User reports through the Unity Dashboard

    That sounds like a separate issue, one which we can reproduce and fix. Are you able to access the same reports if you don't use a direct link,...
    Post by: Kyuugatsu, Jul 10, 2020 in forum: Unity Cloud Diagnostics
  2. Kyuugatsu
    Post

    Unable to access User reports through the Unity Dashboard

    For anyone still experiencing this, it may be an instance of an issue where a cookie has been unnecessarily duplicated and is causing issues. To...
    Post by: Kyuugatsu, Jul 8, 2020 in forum: Unity Cloud Diagnostics
  3. Kyuugatsu
    Post

    [Solved] No option to clear in progress in the dashboard

    Hi - the dashboard issue should be fixed now.
    Post by: Kyuugatsu, Dec 18, 2019 in forum: Unity Collaborate
  4. Kyuugatsu
    Post

    Collab missing script changes

    Thanks for the suggestions, @shawnblais. As you've noted, Collab is a part of the Editor -- unfortunately, this also means that we can't deliver...
    Post by: Kyuugatsu, Oct 10, 2018 in forum: Unity Collaborate
  5. Kyuugatsu
    Post

    Unity collab tool bar is black and empty

    To push the updates, you'll need to solve the Toolbar issue. What version of the Editor are you using? That will help determine the...
    Post by: Kyuugatsu, Oct 10, 2018 in forum: Unity Collaborate
  6. Kyuugatsu
    Post

    Unity collab tool bar is black and empty

    You should also be able to download updates using the Collab history window, if you need to do so immediately.
    Post by: Kyuugatsu, Oct 8, 2018 in forum: Unity Collaborate
  7. Kyuugatsu
    Post

    [Solved] Scene not syncing despite all assets syncing properly

    @nshaffner Is the scene not showing up if you find the scene file in your project browser and double click on it? Or is it absent even from the...
    Post by: Kyuugatsu, Oct 4, 2018 in forum: Unity Collaborate
  8. Kyuugatsu
    Post

    How can assets have different sizes on different machines?

    Hi Nove0, Could you reupload one of those screenshots? It's not appearing.
    Post by: Kyuugatsu, Oct 3, 2018 in forum: Unity Collaborate
  9. Kyuugatsu
    Post

    How to remove services from my project

    Hi MrDude, You can unlink your project from services using the services window, it's under the 'Settings' tab. [IMG] [IMG]
    Post by: Kyuugatsu, Oct 2, 2018 in forum: Unity Collaborate
  10. Kyuugatsu
    Post

    Editor pauses are back at time of writing (unusable editor)

    The ignore file doesn't need to be updated for 1.2.x packages, only for 1.3.x. The only functional difference between 1.2.9 and 1.2.11 is a small...
    Post by: Kyuugatsu, Oct 2, 2018 in forum: Unity Collaborate
  11. Kyuugatsu
    Post

    Not Connected to Collab Error

    Hi! We've made major changes to the history window, and it looks like this may be a related bug. We'll work on root causing this and fixing it...
    Post by: Kyuugatsu, Jan 16, 2018 in forum: Unity Collaborate
  12. Kyuugatsu
    Post

    [Solved] Collaborate

    Hi taralees, Could you PM me the project ID and your Unity ID (Email)? You should be able to access the project on a personal edition of Unity,...
    Post by: Kyuugatsu, Jul 5, 2017 in forum: Unity Collaborate
  13. Kyuugatsu
    Post

    [Solved] Solving merge manually ?

    Hi dworm, Please see my reply to your other thread here:...
    Post by: Kyuugatsu, Jul 5, 2017 in forum: Unity Collaborate
  14. Kyuugatsu
    Post

    [Solved] Resolve conflicts window doesn't open and cannot do anything.

    Hi dworm, Unity Helper is the process used to render all of the HTML-based windows in Unity, including the Asset store, the Collab toolbar window,...
    Post by: Kyuugatsu, Jul 5, 2017 in forum: Unity Collaborate
  15. Kyuugatsu
    Post

    Blank Collab window

    Hey, sorry for the late reply. It looks like your situation fairly unique. We're working on a way to unblock you - keep an eye out for a direct...
    Post by: Kyuugatsu, May 30, 2017 in forum: Unity Collaborate
  16. Kyuugatsu
    Post

    Blank Collab window

    @HATTLER are you able to get to http://localhost:38000/unity/service/collab/error in your browser? It looks like the toolbar is unable to connect...
    Post by: Kyuugatsu, May 12, 2017 in forum: Unity Collaborate
  17. Kyuugatsu
    Post

    Blank Collab window

    Hi! You are currently inspecting the "services" panel, you'll need to inspect the toolbar. You could do this either by clicking on the collab...
    Post by: Kyuugatsu, May 11, 2017 in forum: Unity Collaborate
  18. Kyuugatsu
    Post

    Blank Collab window

    That means that the folder structure is probably incorrect. It should be like this: C:/Program Files/Unity/Editor/Unity.exe (with absolutely no...
    Post by: Kyuugatsu, May 10, 2017 in forum: Unity Collaborate
  19. Kyuugatsu
    Post

    Both collab toolbar and history panel are blank.

    That page is definitely coming from your firewall. Do you have Ostec Firebox installed on your computer? If not, then it might be installed on...
    Post by: Kyuugatsu, May 10, 2017 in forum: Unity Collaborate
  20. Kyuugatsu
    Post

    Both collab toolbar and history panel are blank.

    What do you see when you go to the URL: http://localhost:38000/unity/service/collab/localChanges and...
    Post by: Kyuugatsu, May 9, 2017 in forum: Unity Collaborate
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