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  1. teddyl168
    Post

    Cant get my money from UnityADS in Russia

    Hi Afftar, I have followed up your ticket - https://unity3d.zendesk.com/agent/tickets/607842. The main issue was the description we sent to bank...
    Post by: teddyl168, Jan 14, 2019 in forum: Unity Ads & User Acquisition
  2. teddyl168
    Post

    Cant get my money from UnityADS in Russia

    I can help to double check your payout issue. Can you let me know your Dev ID or which payout (VB#) you are trying to resolve. Let me know and...
    Post by: teddyl168, Jan 11, 2019 in forum: Unity Ads & User Acquisition
  3. teddyl168
    Post

    Can't buy assets

    Is it possible that you can provide request ID for us to do some investigation? Thanks in advance.
    Post by: teddyl168, May 25, 2018 in forum: Editor & General Support
  4. teddyl168
    Post

    Can't buy assets

    Are you from Germany and trying to use MAESTRO card? We don't support that card. Please try VISA or MC card and thanks in advance.
    Post by: teddyl168, May 25, 2018 in forum: Editor & General Support
  5. teddyl168
    Post

    Can't buy assets

    Per our log, we received below error message from PayPay for your transaction made on 2/4 : "10417: Instruct the customer to retry the transaction...
    Post by: teddyl168, Feb 6, 2018 in forum: Editor & General Support
  6. teddyl168
    Post

    Can't buy assets

    According to our log, it looks like your PI issue has been resolved because we saw you can purchase "Third Person Controller" 1/28 successfully....
    Post by: teddyl168, Feb 6, 2018 in forum: Editor & General Support
  7. teddyl168
    Post

    Can't buy assets

    can you please let us know your Unity ID or e-mail address which can help us to check your purchase activities. Thanks in advance.
    Post by: teddyl168, Aug 14, 2017 in forum: Editor & General Support
  8. teddyl168
    Post

    Can't buy assets

    @navy3000 ,I started another thread for our investigation about your case due to sensitive PII. Basically, you can check back your card issuer...
    Post by: teddyl168, May 31, 2017 in forum: Editor & General Support
  9. teddyl168
    Post

    Can't buy assets

    @wood333 ,it is great news that you figured out way to continue the business with Unity. That is really cool! @navy3000 ,the last transaction I...
    Post by: teddyl168, May 30, 2017 in forum: Editor & General Support
  10. teddyl168
    Post

    Can't buy assets

    I have replied you in another separated thread.
    Post by: teddyl168, May 25, 2017 in forum: Editor & General Support
  11. teddyl168
    Post

    Can't buy assets

    @wood333 ,I just checked our log but I cannot find any failed transaction from you recently (last transaction was 4/25). I can find 3 failures due...
    Post by: teddyl168, May 25, 2017 in forum: Editor & General Support
  12. teddyl168
    Post

    Can't buy assets

    Does it still happen for you now?
    Post by: teddyl168, May 12, 2017 in forum: Editor & General Support
  13. teddyl168
    Post

    Can't buy assets

    @Gru, I believe your issue has been resolved in another thread. Let me know if there is anything we can help you further and thank you to reach...
    Post by: teddyl168, May 3, 2017 in forum: Editor & General Support
  14. teddyl168
    Post

    Can't buy assets

    @VinceBryce ,I have replied you in separated thread and we are happy to see you have changed the way for your transaction with Unity and got...
    Post by: teddyl168, Apr 6, 2017 in forum: Editor & General Support
  15. teddyl168
    Post

    Can't buy assets

    @Sn2 ,I have replied you in separated thread. Basically, your transaction was declined by PayPal rather than Unity.
    Post by: teddyl168, Apr 6, 2017 in forum: Editor & General Support
  16. teddyl168
    Post

    Can't buy assets

    @udosc ,I replied you in another thread and thanks.
    Post by: teddyl168, Mar 10, 2017 in forum: Editor & General Support
  17. teddyl168
    Post

    Can't buy assets

    @CCSEducation ,I replied you in another thread and thanks.
    Post by: teddyl168, Mar 10, 2017 in forum: Editor & General Support
  18. teddyl168
    Post

    Can't buy assets

    @Astaelan1 ,The original declined was your card issue and I saw you had success order created on 2/20. So, I think you have figured out the issue...
    Post by: teddyl168, Feb 21, 2017 in forum: Editor & General Support
  19. teddyl168
    Post

    Can't buy assets

    @jsl_entco ,I have replied your inquired in another thread you created separately.
    Post by: teddyl168, Feb 21, 2017 in forum: Editor & General Support
  20. teddyl168
    Post

    Can't buy assets

    @balthazad-blake ,I didn't see transaction from you after 2017-02-08 20:10:18. When you contact your bank to reset your information?
    Post by: teddyl168, Feb 14, 2017 in forum: Editor & General Support
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