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  1. thomasn_unity
    Post

    No Crashes after Migrating to New Unity Cloud Project

    Hi ferretnt, Please check that the Project ID displayed in the editor matches the Project ID in Cloud Build. You can verify the Project ID in...
    Post by: thomasn_unity, Mar 1, 2018 in forum: Unity Cloud Diagnostics
  2. thomasn_unity
    Post

    Performance Reporting Exception Message Length Maximum?

    Hi! You're correct that there's currently a 255 character limit on the exception message, and there is also a 65535 character limit on the stack...
    Post by: thomasn_unity, Dec 1, 2017 in forum: Unity Cloud Diagnostics
  3. thomasn_unity
    Post

    NullReferenceException: Object reference not set to an instance of an object. with No Stack Track

    Hi, this is a known issue that sometimes occurs with the IL2CPP runtime. We haven't had a lot of luck reproducing it internally, so if you can...
    Post by: thomasn_unity, Nov 14, 2017 in forum: Unity Cloud Diagnostics
  4. thomasn_unity
    Post

    Exceptions are being grouped even when message is different

    This change was very recent; it went live on Thursday October 19th. The change was intended to improve the experience for many users that have...
    Post by: thomasn_unity, Oct 22, 2017 in forum: Unity Cloud Diagnostics
  5. thomasn_unity
    Post

    Exceptions are being grouped even when message is different

    This is probably related to a change that recently went live to improve the grouping of reports. We've changed the grouping because we found that...
    Post by: thomasn_unity, Oct 20, 2017 in forum: Unity Cloud Diagnostics
  6. thomasn_unity
    Post

    How to interpret prevalence?

    Hi jennyhannb, We're aware that there's some confusing functionality with the way OSes and device models are reported. We're hard at work on an...
    Post by: thomasn_unity, Oct 16, 2017 in forum: Unity Cloud Diagnostics
  7. thomasn_unity
    Post

    Dashboard is not loading

    Hi cas_ch, I'm sorry you're having trouble! Try going to https://developer.cloud.unity3d.com/projects/ and selecting your project, then choose...
    Post by: thomasn_unity, Oct 13, 2017 in forum: Unity Cloud Diagnostics
  8. thomasn_unity
    Post

    Uploading DSYMs need some help

    Hi Blaine, I'm sorry you're having trouble with the symbol upload! Please email us your dSYM files at perfsupport@unity3d.com, along with your...
    Post by: thomasn_unity, Oct 11, 2017 in forum: Unity Cloud Diagnostics
  9. thomasn_unity
    Post

    Can stacktraces be partly incorrect?

    Hi MartT, While we sometimes see stack traces missing entirely, we're not aware of an issue with partially incorrect stack traces. Can you...
    Post by: thomasn_unity, Oct 3, 2017 in forum: Unity Cloud Diagnostics
  10. thomasn_unity
    Post

    Sort by all versions of Android or all versions of iOS

    Hi LOLinc, We're aware of this being an issue, particularly with Android. We're working on an overhaul of the dashboard and this is one of the...
    Post by: thomasn_unity, Oct 2, 2017 in forum: Unity Cloud Diagnostics
  11. thomasn_unity
    Post

    Can we sort by a affected devices number?

    Hi GloriaVictis, We're in the midst of an update to the Performance Reporting dashboard, and one of the features will be the ability to see and...
    Post by: thomasn_unity, Oct 2, 2017 in forum: Unity Cloud Diagnostics
  12. thomasn_unity
    Post

    Official Performance Reporting Outage Update

    Issues with Performance Reporting have been resolved and the service is now operating normally.
    Post by: thomasn_unity, Sep 29, 2017 in forum: Unity Cloud Diagnostics
  13. thomasn_unity
    Post

    rabid viral bug - what does it mean?

    Hi Ron, The counter indicates how many times that particular exception has been reported. It is not a count of affected users; one user could...
    Post by: thomasn_unity, Sep 28, 2017 in forum: Unity Cloud Diagnostics
  14. thomasn_unity
    Thread

    Official Performance Reporting Outage Update

    Earlier today the Performance Reporting service suffered a critical database issue. We had to take the service offline for a time and perform a...
    Thread by: thomasn_unity, Sep 28, 2017, 1 replies, in forum: Unity Cloud Diagnostics
  15. thomasn_unity
    Post

    Can't enable performance reporting, toggle missing? (2017.1.0f3)

    Hi rzubek, That screenshot indicates that the Performance Reporting service is already enabled, however, you are correct that there should be a...
    Post by: thomasn_unity, Sep 5, 2017 in forum: Unity Cloud Diagnostics
  16. thomasn_unity
    Post

    No access to Exception Reports

    As a general rule, the project must belong to an org with an active pro or plus subscription. If you can private message me the ID of the project...
    Post by: thomasn_unity, Aug 4, 2017 in forum: Unity Cloud Diagnostics
  17. thomasn_unity
    Post

    Symbols missing - Native Crash iOS

    For now, I can manually upload the dSYM for you if you can zip it and post it on a file share somewhere (dropbox or similar). As I mentioned,...
    Post by: thomasn_unity, Jul 28, 2017 in forum: Unity Cloud Diagnostics
  18. thomasn_unity
    Post

    Symbols missing - Native Crash iOS

    Hi Allan, This sounds like the symbol upload process failed for some reason. If you still have the dSYM folder from your build, you can zip them...
    Post by: thomasn_unity, Jul 28, 2017 in forum: Unity Cloud Diagnostics
  19. thomasn_unity
    Post

    No stack traces on iOS

    I tested it and unfortunately, having bitcode enabled doesn't cause the missing stack trace issue to reproduce in my test project. If anyone out...
    Post by: thomasn_unity, Jun 30, 2017 in forum: Unity Cloud Diagnostics
  20. thomasn_unity
    Post

    Official Game Performance Reporting Preview FAQ

    The reports are sent via https, port 443. I would assume most firewalls have that open for outgoing traffic, but it wouldn't hurt to double check....
    Post by: thomasn_unity, Jun 29, 2017 in forum: Unity Cloud Diagnostics
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